REFUNDS & RETURNS POLICY
Last Updated: 30 December 2024
Thank you for shopping at AlignerToolKit (“we,” “us,” or “our”). We strive to provide quality physical products and a positive shopping experience. This policy explains how you can return items purchased from our website alignertoolkit.com and how refunds are processed. Please read it carefully and contact us if you have any questions or concerns.
1. WHO WE ARE
• Business Name: AlignerToolKit
• Website: alignertoolkit.com
• Address: Fulya Neighborhood, Yeşilçimen Street, Polat Tower, Independent Unit 12/430, 34394 Şişli/Istanbul, Turkey
• Email: [email protected]
2. ELIGIBILITY FOR RETURNS
1. Return Window
• You may request a return within 30 days of receiving your order. After 30 days, we unfortunately cannot offer a refund or exchange.
2. Condition of Returned Items
• Items must be unused, unopened, and in their original packaging (unless the product arrived damaged or defective).
• We reserve the right to refuse returns of items that are not in acceptable condition.
3. Exceptions
• For hygiene and safety reasons, any product that has been opened, used, or altered may not be eligible for return unless it arrived damaged or defective.
• Clearance or final sale items may not be eligible for returns unless otherwise stated.
3. HOW TO INITIATE A RETURN
1. Contact Us
• To start your return, email us at [email protected] with the following details:
• Your Order Number (found in your order confirmation email).
• The product(s) you wish to return.
• The reason for the return (e.g., defective, incorrect item, changed mind).
• Photos, if applicable (e.g., damaged product upon arrival).
2. Return Authorization
• We will review your request within 2–3 business days and provide further instructions, including a Return Authorization (RA) if the return is approved.
3. Shipping the Return
• Unless the item is defective or we made an error, you are responsible for all return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns in transit.
• If your item is eligible for free return shipping (e.g., due to our error), we will provide a prepaid shipping label or make other arrangements.
4. RETURN PROCESSING & REFUNDS
1. Inspection
• Once your return is received, we will inspect it to ensure it meets our return criteria. We will notify you of the approval or rejection of your refund.
2. Refund Method
• If approved, refunds will be issued to your original payment method (e.g., credit card, PayPal).
• We aim to process refunds within 7–10 business days after receiving your returned package. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
3. Refund Amount
• Refunds typically include the cost of the product(s) only.
• Shipping costs are non-refundable unless the return is due to our error or the product is defective.
• If the returned item is not in its original condition (or outside the 30-day window), a partial refund may be granted, or the return may be refused.
4. Exchanges
• If you wish to exchange a defective or damaged item for the same product, please indicate this in your return request. We will ship a replacement item once your return is approved and processed.
5. DEFECTIVE OR DAMAGED ITEMS
1. Damaged on Arrival
• If your order arrives damaged, please email us immediately at [email protected] with photos of the damage and your order details.
• We will work with you to resolve the issue quickly—this may involve sending a replacement or issuing a refund.
2. Defective Products
• If you discover a manufacturing defect within the 30-day return window, contact us promptly. Provide photos or other proof of the defect, and we will instruct you on how to proceed with a return or exchange.
6. COSTS & FEES
1. Return Shipping Fees
• Return shipping fees are typically the customer’s responsibility, except in cases of product defects or our shipping errors.
2. Restocking Fees
• We do not generally charge a restocking fee. However, if items are returned in a condition that violates our return policy, we may deduct a restocking fee or refuse the return altogether.
7. CANCELLATIONS
1. Order Cancellation
• If you need to cancel your order, please contact us as soon as possible at [email protected].
• Once an order has shipped, we cannot cancel it, and you may need to follow the regular returns process.
8. CONTACT INFORMATION
We want to ensure your satisfaction. If you have any questions, concerns, or need help with a return or refund, please reach out:
AlignerToolKit
Fulya Neighborhood, Yeşilçimen Street, Polat Tower, Independent Unit 12/430
34394 Şişli/Istanbul, Turkey
Email: [email protected]
9. UPDATES TO THIS POLICY
We may update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting the revised policy on our website, with an updated “Last Updated” date. We encourage you to review this policy periodically.
Thank you for choosing AlignerToolKit. We appreciate your business and aim to make your shopping experience smooth and satisfactory.